Support - Delivery & Returns

✉︎ Shipping

✈︎ Shipping Delivery Times

The estimated delivery times above are to be used as a guide only and commence from the date of dispatch. MYKU is not responsible for any delays caused by the customs clearance process in overseas countries as well as other causes due to unforeseen circumstances.  For some special cases where the addresses are out of delivery area or pickup area, there will be special surcharge known as ODA (outside delivery area). It will be notified via email and customers will be responsible to pay to the freight forwarder for special delivery.

♕ Duties and Taxes

All relevant import taxes, duties and shipping are not included within the individual product price. Customers are responsible for all the taxes relating to their orders for the country they are shipping to. Freight company will contact you and advise for the all relevant import tax charges and customers will be responsible to pay to the freight company upon delivery of goods. Goods that cannot be delivered successfully due to refusal for payment of taxes or disputes with the cost will be returned to us and refunds will only be made after deducting all the costs incurred for the whole delivery process.


Return for refund

If the item is returned within 14 days after the date of the purchase, the item will be fully refunded. Handling fee of $9.99 will be charged to the customer.

Once we receive your returned item, we will process the refund right away. Refunds will take up to 7 business days to clear but may take longer to appear on your bank or credit card statements.

Return for credit

If the item is returned on the 15th day onwards after the date of purchase but less than 30 days from the date of purchase, the item is qualified as store credit on the MYKU website. Free return.

The store credit is a coupon code of the item's value you have returned. This coupon can be used in your next purchase on any item of the MYKU online shop.

Once we receive your returned item, we will aim to process the refund straight away. If eligible, you will receive this coupon via email, it will expires in 25 days from the issue date and will not be renewed.

Return for repair

Damaged or defective item claims must be reported to us immediately within 7 days upon receipt of item.

If you received a damaged or defective item/s, you can apply for a refund.  

We will only refund damaged or defective items if a Return Request with the subject "Damaged Item" was submitted in our system. Otherwise, we won't refund that item. Using the Return Form, attach pictures showing the issue, at least three pictures will be required.

Our specialists will analyze your case and send you the refund in 48 hours. However, damages from wear and tear, damages caused by careless handling and accidents will not be refunded.

Items that require repair may take up to 4-8 weeks to process. Should we find the items is beyond repair and is still under warranty, the customer can choose another item of similar or lower value for replacement. Note that we cannot replace the same product as each timepiece is unique.

Return for exchange

Each of our timepiece is unique. Replacement item will not be identical to the returned items. Items returned which were purchased as gifts will be handled on an individual basis. Valid for 14 days after original order date. Handling fee of $9.99 will be charged to the customer.

Item bought with a discount or during a promotional campaign: If you return an item/s bought as part of a promotional offer, you will be refunded the same amount paid at its discounted price.






    Please use the form below to return or exchange your item/s. Once the form is submitted, you will receive an email with either an approval or denial of the return or exchange. In the email you will find the RA number and return shipping information, or an explanation of the denial.

    1. Simply insert the email and the order number in the box below.
    2. Select the item/s you want to return and follow the procedure.
    3. Select refund, store credit or replacement in order to change item/s. With store credit you'll be able to place another order.
    4. Wait for your request to be approved. Once it has been approved, you will receive an automated email with our Hong Kong Customer Service address.
    5. Insert a paper with your full name and your order number in the package and ship it to the address we gave you.